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Case Study

Creating a consistent & human-centred change experience to improve speed and outcomes

GLOBAL CONSUMER GOODS COMPANY

Creating a consistent & human-centred change experience to improve speed and outcomes

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GLOBAL CONSUMER GOODS COMPANY

Published

12 Jan 2024

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A global business that operates on a local scale. It has a global reach local focus under a parent company, with over 250 bottling partners worldwide. Its bottling partners work closely with customers to execute localized strategies developed in partnership with our company. Customers then sell its products to consumers at a rate of 1.9 billion servings a day.

Key Challenges

  • With new systems & processes in place, the team faced a tumultuous task of not only encouraging the active participation of leadership, but also establishing the behaviours, ways of working & attitudes of the impacted stakeholders even after the project go-live
  • The nature of the changes required CCBPI to manage these projects with speed & agility, while also managing people-side impacts of change. The TBP team wanted to grow their change capabilities organically

Our Solution & Strategies

  • Discovery workshop to formalise understanding of project objectives, deliverables & business value.
  • Developed a five-step CCBPI X RGC methodology, in order to prepare & personalise the workshop according to the needs of the team
  • Ensured participants were kept engaged through ice-breakers, games & quizzes
  • Provided thought pieces to encourage active discussion & make connections between the text & workshop content.
  • Set-up post workshop after hypercare to ensure that subsequent reflections on the sessions & sufficient support was given

Impact & Results

  • Immersive and practical learning experience, using participant user stories and case studies.
  • More than 80% of the team reported in the post-workshop survey that they felt more confident in delivering change management initiatives
  • 100% agreed that the organisation, relevance and materials were sufficient

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