Case Study

Driving behavioural change through enhancing capabilities

INTEGRATED MARKETING SOLUTIONS & AGENCY SOLUTIONS

An international advertising and public relations company headquartered in Tokyo. It is the fifth-largest advertising agency network in the world in terms of worldwide revenues and has over 3800 employees across 11 worldwide locations. The firm partners with brands to achieve meaningful progress by creating world-class solutions and services that encourage new opportunities for growth and business transformation.

Salesforce adoption is a key strategic initiative for the company and while there are pockets of good use – there are areas where adoption is poor. RG were bought in to support in driving a behavioural change through enhancing capability across the organisation.

Key Challenges

  • Inconsistent understanding of the benefits of the tool
  • Tool is not viewed as integral to business processes or the growth of the company
  • Patchy support network throughout the organisation
  • Inconsistent training and onboarding experience

Our Solution & Strategies

  • Help people understand that Salesforce is a way to build growth by relaunching training initiatives based on roles rather than system functions
  • Support the relaunch of a supporting Change Network
  • Share end user best practice from the company to help drive a ‘FOMO’ culture
  • Align salesforce onboarding experience so it is consistent and quality from day 1

Impact & Results

  • C. 40 bite-sized and engaging training deliverables created across 7 high-priority content areas
  • Pilots of relaunched training showed a 93% increase in Salesforce confidence, a 71% increase in knowledge and a 140% increase in understanding of the benefits of Salesforce
  • Engaging End user testimonials created for sharing across the organisation
  • Change and Success Network strategy completed, alongside extensive toolkit of communications, engagement materials and tools to drive behaviour change

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