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who we are

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Why work with us?

The rapidly changing world is your biggest opportunity. We help leading organisations succeed with their most critical change initiatives by unleashing human engagement to unlock business.

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Driving sustainable behaviour change at a global Wealth Management Company

June 17, 2022
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Case Studies

Our Latest Case-Studies

Unilever

Building capability to grow sales, reduce attrition and increase engagement

GLOBAL CONSUMER GOODS COMPANY

GLOBAL MARKET RESEARCH & DATA INSIGHTS COMPANY

Building the sales organisation of the future to accelerate growth and improve capabilities

GLOBAL MARKET RESEARCH & DATA INSIGHTS COMPANY

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Case Study

Driving the ‘one best way’ for sales excellence and consistency across brands and geographies

LEADING TECHNOLOGY SERVICES FIRM INAPAC

Driving the ‘one best way’ for sales excellence and consistency across brands and geographies

Client:

NCS

NCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together people and expertise to harness the best of technology. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

13 Jan 2024

Client:

NCS

date:

13 Jan 2024

The Brief

Key Challenges

Usage of multiple systems, tedious approval processes and offline touchpoints across various regions and sales cycle.
Resulting in slow deal progression, lack of uniformity and >70% of Sales Representatives’ time spent on manual data entry in old CRM. This was 3.5x worse than the industry’s best performers.

Our Solution & Strategies

Change Impact Assessment on key stakeholder groups, planning and implementation of Change Strategy
Communications planning, design and deployment for Sales & Marketing processes.
Adoption strategy and metrics.
Adoption dashboard and tracking.

Impact & Results

Streamlined over 15 sales offline touchpoints, applications and systems into a single Salesforce platform.
Reduced manual data entry tasks by Sales Representatives to 20%, aligned with top industry performers.
>80% of End Users strongly agreed that sales processes are enable faster and more effective selling.

Solution & Strategies

Change Impact Assessment on key stakeholder groups, planning and implementation of Change Strategy
Communications planning, design and deployment for Sales & Marketing processes.
Adoption strategy and metrics.
Adoption dashboard and tracking.

Impact & Results

Streamlined over 15 sales offline touchpoints, applications and systems into a single Salesforce platform.
Reduced manual data entry tasks by Sales Representatives to 20%, aligned with top industry performers.
>80% of End Users strongly agreed that sales processes are enable faster and more effective selling.

Key Challenges

Usage of multiple systems, tedious approval processes and offline touchpoints across various regions and sales cycle.
Resulting in slow deal progression, lack of uniformity and >70% of Sales Representatives’ time spent on manual data entry in old CRM. This was 3.5x worse than the industry’s best performers.

Solution & Strategies

Change Impact Assessment on key stakeholder groups, planning and implementation of Change Strategy
Communications planning, design and deployment for Sales & Marketing processes.
Adoption strategy and metrics.
Adoption dashboard and tracking.

Impact & Results

Streamlined over 15 sales offline touchpoints, applications and systems into a single Salesforce platform.
Reduced manual data entry tasks by Sales Representatives to 20%, aligned with top industry performers.
>80% of End Users strongly agreed that sales processes are enable faster and more effective selling.

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