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Digital Transformation is changing the way business gets done

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Case Study

Driving the ‘one best way’ for sales excellence and consistency across brands and geographies

LEADING TECHNOLOGY SERVICES FIRM INAPAC

Driving the ‘one best way’ for sales excellence and consistency across brands and geographies

Projects

NCS

Published

13 Jan 2024

NCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together people and expertise to harness the best of technology. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Key Challenges

Usage of multiple systems, tedious approval processes and offline touchpoints across various regions and sales cycle.
Resulting in slow deal progression, lack of uniformity and >70% of Sales Representatives’ time spent on manual data entry in old CRM. This was 3.5x worse than the industry’s best performers.

Our Solution & Strategies

Change Impact Assessment on key stakeholder groups, planning and implementation of Change Strategy
Communications planning, design and deployment for Sales & Marketing processes.
Adoption strategy and metrics.
Adoption dashboard and tracking.

Impact & Results

Streamlined over 15 sales offline touchpoints, applications and systems into a single Salesforce platform.
Reduced manual data entry tasks by Sales Representatives to 20%, aligned with top industry performers.
>80% of End Users strongly agreed that sales processes are enable faster and more effective selling.

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