Case Study

Empowering data led conversations and operations

LEADING GLOBAL QUICK SERVICE RESTAURANT BRAND

This company is a successful global fast food franchise that operates in multiple countries and has consistently grown its business over time with a strong brand image and reputation for quality service. As of 2021, this company had a total revenue of approximately USD$2.79 billion globally. The company has continued to invest in new locations, and as of the same year, had over 27,000 restaurants in operation worldwide. The franchise has also made a significant investment in technology, with an increasing number of locations offering online ordering and delivery services.

Key Challenges

  • A defined data strategy was needed to drive and further business objectives
    • There were missed opportunities to better leverage data for decision making, customer insights, and process improvements
    • There was a lack of visibility into key metrics, making it hard to identify performance issues and areas for improvement

Our Solution & Strategies

  • A series of workshops were built with key stakeholders in mind to discuss the as-is state of the organisation, existing pain points, and the envisioned state of the organisation
  • A strategy framework was used to identify the key components of the data strategy, consisting of: Visioning, Capabilities, Process, Technology (Data Architecture, Analytics, and Management), and Governance.

Impact & Results

  • More informed decisions were made around customer preferences, market trends, operational metrics, as well as franchise development and support.
  • Data collection was standardised and analysed across locations, making it easier to scale operations and replicate successful strategies.

Did You Like this Case Study?

Share Our Insight With Friends

Insights

Related Insights of Interests

Dive into our thought leadership. Explore a wealth of articles offering valuable insights and strategies to navigate the ever-evolving business landscape.
Gain insights into the critical task of measuring cloud adoption and how it contributes to the overall success of your cloud initiatives.​

Sami Jabbar

Learn how to effectively manage the cloud skills gap within your organisation, maximising the value of your cloud investments.​

Sianne Wong

Explore strategies for leading a culture of cloud change within your organisation, driving accelerated growth and innovation.​

Daniel Flynn

Follow Our Insights

Subscribe to receive quarterly updates and insights.

Enquiry Form

Talk to an expert

If you’d like to discuss how we can help – Please get in touch!

Fill in our form and we will get back to you!

By submitting this form you are agreeing to be bound by our legal terms and conditions and our privacy policy.

Case Studies

Projects we have worked on

Explore real-world examples of our impactful work. Discover how we’ve partnered with clients to overcome challenges and achieve remarkable results.

GLOBAL FINANCIAL SERVICES COMPANY

GLOBAL FINANCIAL SERVICES COMPANY

Empowering data led conversations and operations

LEADING GLOBAL QUICK SERVICE RESTAURANT BRAND

Share

Kuala Lumpur Office

+65 8944 3413
7-2, Plaza Danau 2, Jalan 2/109f, Taman Danau Desa, 58100 WP Kuala Lumpur, Malaysia

Bangkok Office

+65 8944 3413
91/87 Sukhumvit 26 Khlong Tan Khlong Toei, Bangkok 10110

Singapore Office

+65 8944 3413

16 Raffles Quay, #09-01 Hong Leong Building, Singapore 048581

London Office

+44 (0) 7812 586 637

Salisbury House, London Wall, EC2M 5QQ, United Kingdom