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Case Study

Re-imagining the operating model to build a future-fit and sustainable organisation​

Humanitarian Open Mapping Ngo​

Re-imagining the operating model to build a future-fit and sustainable organisation​

Client:

HOT

21 Dec 2023

Client:

HOT

date:

21 Dec 2023

The Brief

Key Challenges

  • Communicating in a fully remote organisation with diverse teams, time zones, experiences​
  • Unclear roles and responsibilities within the organisation, and accountabilities​
  • Complex organisational structure due to historical relationships​
  • Lack of ability to scale impact​
  • No codified culture and behaviours​

Our Solution & Strategies

  • Reviewed existing organisational structure, roles, process, technology, and culture​
  • Redefined new organisation and roles, operating model including capabilities, process and technology ​
  • Defined ideal ways of working moving ahead, providing clarity on processes and accountabilities​
  • Supported implementation of organisational restructuring, including development of employee engagement and communication materials​
  • Identified key metrics of organisational transformation and utilised metrics to evaluate success and employee buy-in

Impact & Results

  • Enhanced program impact through better alignment of processes, resources, and teams​
  • Increased opportunities for staff development, empowerment, and engagement in alignment with the growth strategy of the organisation​
  • Strengthened communication and coordination through more effective ways of working and efficient processes, supported by relevant technological tools​

Solution & Strategies

  • Reviewed existing organisational structure, roles, process, technology, and culture​
  • Redefined new organisation and roles, operating model including capabilities, process and technology ​
  • Defined ideal ways of working moving ahead, providing clarity on processes and accountabilities​
  • Supported implementation of organisational restructuring, including development of employee engagement and communication materials​
  • Identified key metrics of organisational transformation and utilised metrics to evaluate success and employee buy-in

Impact & Results

  • Enhanced program impact through better alignment of processes, resources, and teams​
  • Increased opportunities for staff development, empowerment, and engagement in alignment with the growth strategy of the organisation​
  • Strengthened communication and coordination through more effective ways of working and efficient processes, supported by relevant technological tools​

Key Challenges

  • Communicating in a fully remote organisation with diverse teams, time zones, experiences​
  • Unclear roles and responsibilities within the organisation, and accountabilities​
  • Complex organisational structure due to historical relationships​
  • Lack of ability to scale impact​
  • No codified culture and behaviours​

Solution & Strategies

  • Reviewed existing organisational structure, roles, process, technology, and culture​
  • Redefined new organisation and roles, operating model including capabilities, process and technology ​
  • Defined ideal ways of working moving ahead, providing clarity on processes and accountabilities​
  • Supported implementation of organisational restructuring, including development of employee engagement and communication materials​
  • Identified key metrics of organisational transformation and utilised metrics to evaluate success and employee buy-in

Impact & Results

  • Enhanced program impact through better alignment of processes, resources, and teams​
  • Increased opportunities for staff development, empowerment, and engagement in alignment with the growth strategy of the organisation​
  • Strengthened communication and coordination through more effective ways of working and efficient processes, supported by relevant technological tools​

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Re-imagining the operating model to build a future-fit and sustainable organisation​

Humanitarian Open Mapping Ngo​

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