Case Study

Redefining the culture and enhancing employee experience to drive performance and increase retention

GLOBAL CONSUMER GOODS COMPANY
Client:

GLOBAL CONSUMER GOODS COMPANY

A company with a legacy of floricultural excellence, with more than a century in the making. By uniting the world’s top breeders under one distinctive brand, it blends traditional techniques and emerging technologies to provide the largest selection of superior flowers and plants on earth. Globally accessible and locally embedded, it continues to be at the forefront of its industry while bringing stability and opportunity to its partners and associates worldwide

The ask was to support the organisation to identify barriers to staff retention and propose solutions. A number of issues were identified across the employee journey and the wider organisational culture. The team collaborated with business leaders to re-design the end-to-end experience and co-create a series of micro-interventions.

13 Jan 2024

Client:

GLOBAL CONSUMER GOODS COMPANY

date:

13 Jan 2024

The Brief

Key Challenges

  • Inconsistent understanding of the organisational culture
  • Lack of consistent leadership styles
  • Poor succession planning and lack of perceived opportunity within the organisation
  • Mis-alignment between different work levels within the organisation
  • Challenges of recruitment and employee sentiment

Our Solution & Strategies

  • Defined end-to-end employee journey map
  • Cultural and Behaviour charter
  • Persona mapping
  • Culture and Behaviour Strategy
  • Implemented series of micro-interventions to drive culture change and embed new behaviours
  • Dashboard and tracking

Impact & Results

  • ~900 employees fully engaged
  • Supported senior leaders face to face
  • 20% reduction in attrition
  • 35% improvement in employee engagement
  • Increase in internal promotions

Solution & Strategies

  • Defined end-to-end employee journey map
  • Cultural and Behaviour charter
  • Persona mapping
  • Culture and Behaviour Strategy
  • Implemented series of micro-interventions to drive culture change and embed new behaviours
  • Dashboard and tracking

Impact & Results

  • ~900 employees fully engaged
  • Supported senior leaders face to face
  • 20% reduction in attrition
  • 35% improvement in employee engagement
  • Increase in internal promotions

Key Challenges

  • Inconsistent understanding of the organisational culture
  • Lack of consistent leadership styles
  • Poor succession planning and lack of perceived opportunity within the organisation
  • Mis-alignment between different work levels within the organisation
  • Challenges of recruitment and employee sentiment

Solution & Strategies

  • Defined end-to-end employee journey map
  • Cultural and Behaviour charter
  • Persona mapping
  • Culture and Behaviour Strategy
  • Implemented series of micro-interventions to drive culture change and embed new behaviours
  • Dashboard and tracking

Impact & Results

  • ~900 employees fully engaged
  • Supported senior leaders face to face
  • 20% reduction in attrition
  • 35% improvement in employee engagement
  • Increase in internal promotions

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WORLD’S LARGEST MANUFACTURER OF COMMERCIAL VEHICLES

Driving a consistent and simplified customer experience across 52 markets and 16 contact centres​

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+44 (0) 7812 586 637

18 King William Street, City of London, EC4N 7BP

Redefining the culture and enhancing employee experience to drive performance and increase retention

GLOBAL CONSUMER GOODS COMPANY

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