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Case Study

Re-imagining the operating model to build a future-fit and sustainable organisation

Humanitarian Open Mapping Ngo

Re-imagining the operating model to build a future-fit and sustainable organisation

Projects

HOT

Published

21 Dec 2023

Key Challenges

Communicating in a fully remote organisation with diverse teams, time zones, experiences
Unclear roles and responsibilities within the organisation, and accountabilities
Complex organisational structure due to historical relationships
Lack of ability to scale impact
No codified culture and behaviours

Our Solution & Strategies

Reviewed existing organisational structure, roles, process, technology, and culture
Redefined new organisation and roles, operating model including capabilities, process and technology
Defined ideal ways of working moving ahead, providing clarity on processes and accountabilities
Supported implementation of organisational restructuring, including development of employee engagement and communication materials
Identified key metrics of organisational transformation and utilised metrics to evaluate success and employee buy-in

Impact & Results

Enhanced program impact through better alignment of processes, resources, and teams
Increased opportunities for staff development, empowerment, and engagement in alignment with the growth strategy of the organisation
Strengthened communication and coordination through more effective ways of working and efficient processes, supported by relevant technological tools

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